Copyright Active Living Physiotherapy 2018
2-2380 S. Island Hwy. Campbell River, BC V9W 1C3 778.420.0111
Frequently asked questions
Q. Do you take new patients?
A. Yes! We most often have an appointment for a new patient within 48 hours during business days.
Q. Do you direct bill?
A. Extended Medical - YES! We are able to bill most extended health insurance companies: Blue Cross, GreenShield, Sun Life, Manulife, Cowan, DesJardins, Industrial Alliance, Johnson Inc., and Johnston Group. VISA, MC, Debit, and cash are acceptable methods of payment for patient-pay amounts or those without health insurance.
WCBC ( Worksafebc) - We do NOT have a contract with WSBC this cannot see WSBC clients.
ICBC - We do not direct bill ICBC however we do see ICBC patients, and they may claim their expenses back from ICBC or their lawyers.
We do direct bill for Veterans Affairs, DVA, and RCMP clients.
Q. I am on Premium Assistance with MSP. Do I get my visit covered?
A. For those on Premium Assistance (whose income is low), MSP may cover $23 per visit from up to 10 visits per calendar year to ALL physiotherapy, chiropractors, naturopathic doctors, and acupuncture.
Our fees remain the same for Premium Assistance patients, however they may claim their $23 per visit back from MSP
Q. What should I bring to my appointment?
A. Appropriate clothing (shorts for any low back or lower body injury, tank top or sports bra for any mid back/neck or upper body injury, running shoes if you are a runner); any relevant imaging reports (MRI, CT, XRay, Ultrasound), and any relevant doctor or other health care practitioner referral.
Q. Do I need to arrive early to my appointment to fill our paperwork?
A. We generally collect all the information we need when we book your initial assessment appointment. However, it is always a good idea to arrive at least 5 minutes ahead of your scheduled time to double check we have everything we need from you prior to seeing the physiotherapist.
Q. Do I need a referral?
A. NO, you do not need a referral to be treated by a physiotherapist. However, your insurance may require one for reimbursement so it is always a good idea to check with your insurance company prior to booking your appointment to find out if you are covered.
Q. My minor child (under the age of 19) has an appointment with the physiotherapist; do I need to attend the appointment with my child?
A. Children under the age of 19 should be accompanied by a parent or legal guardian for the purpose of providing consent for the assessment and treatment. You do NOT need to be in the treatment area with your child, however we do require verbal consent for him/her to be treated without your presence, so please do make time to meet the physiotherapist upon your child's first appointment to give consent.
Q. Can I bring my baby/toddler/child with me to my appointment?
A. Yes you can! We are "family friendly" clinic and have a few books, coloring options and blocks for children to play with. For Safety reasons, and in consideration of other clients, we ask that you supervise your children during your visit and that they not disrupt our staff or other clients.
Q. What is Manual Therapy?
A. Manual therapy means quite simply 'hands-on'. Most often this means loosening a tight joint (joint mobilization) or muscle (massage), or nerve (nerve mobilization) by means of hands-on-techniques. Occasional a therapist may recommend a joint manipulation which is a faster version of a joint-mobilization - think of 'cracking' your back or your ankle for example. This will only be done if the treating therapist has the appropriate training and the patient gives their consent.
Q. Why do you charge more than other Physiotherapists for your appointments?
A. We base our fee schedule on the time our Physiotherapists spend with the clients, as well as their expertise. The BC Physiotherapy Association also releases yearly fee guidelines which we take into consideration. Our Physiotherapists see only one patient at a time. There is no waiting while your therapist is working with another patient, and we don't have any treatment modalities or 'machines' to leave you on. Our initial visit with the physiotherapist is one hour, and follow-ups are usually 30 minutes. All of this time is spent one-on-one with your therapist. You usually won't see your therapist more than once a week depending on your condition, as we try to make good use of your time. This model of care appears to cost the client more, but in reality, you are getting 'more bang for your buck' - or quality, efficient and effective care.
Q. Do you have IMS?
A. Yes, we have three Physiotherapists certified in IMS, also known as "Functional Dry Needling/FDN".
Q. Can we access X-Rays/CT/MRI?
A. Yes, with a signed consent form from you, we can access your radiology reports that were done locally.
Q. What is your fax number?